Maintaining the second largest telecommunications company in the world’s second largest country is no small feat. It requires consistent communication within the organization and with thousands of customers, suppliers and other contacts. When TELUS acquired BCTel in the 1990s, it took on the complex task of merging the two companies and their respective personnel and technology solutions.
TELUS in Alberta had realized productivity gains using Captaris RightFax network faxing capabilities to send numerous faxes on a daily basis to customers, suppliers, vendors, etc. Staff in BC employed a competing fax solution to handle much of its fax load. With the merger, TELUS managers wanted to standardize all office locations and users on one electronic document delivery platform that would also leverage other existing, business-critical solutions. Click here to read more…
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