Introduction: The purpose of this document is to provide the administrative staff of a nationally recognized University with a Performance Gap Analysis of their help desk services and capabilities. Performance Gaps exist in organizations when current process, technology and resource capabilities do not meet the needs of its ‘customers’ or the overall organization’s business objectives.
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P4 Performance Management specializes in identifying and minimizing performance gaps by eliminating technology and process gaps to increase business process functionality. In response to the concerns, state auditors documented surrounding help desk capabilities at the University, administration formed a help desk committee, lead by the director of Communications and Technology…
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