Introduction: ISO defines TQM as: “TQM is a management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.” In Japanese, TQM comprises four process steps, namely:1.Kaizen – Focuses on Continuous Process Improvement, to make processes visible, repeatable and measurable. 2.Atarimae Hinshitsu – Focuses on intangible effects on processes and ways to optimize and reduce their effects. 3.Kansei – Examining the way the user applies the product leads to improvement in the product itself…
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The TQM Model To achieve excellence, companies must develop a corporate culture of treating people as their most important asset and provide a consistent level of high quality products and services in every market in which they operate. Such an environment has supported the wide acceptance of Total Quality Management (TQM) which 22 emerged recently as a new, challenging, marketable philosophy. It involves three spheres of changes in an organization — people, technology and structure. There is also a need for a systematic approach so that each element of TQMEX can be bonded together smoothly…
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